Meraka Openphone:Project Overview - Revision history

Ajay at 09:47, 7 November 2007

2007-11-07T09:47:01Z

← Older revision		Revision as of 11:47, 7 November 2007
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	Telephone based systems require low levels of user interaction and user sophistication. Telephones do not require high levels of learning as they are a common feature in many homes. The system aims to make it easy and inexpensive for organizations and individuals to perform information transactions on the telephone.		Telephone based systems require low levels of user interaction and user sophistication. Telephones do not require high levels of learning as they are a common feature in many homes. The system aims to make it easy and inexpensive for organizations and individuals to perform information transactions on the telephone.

			==Download==

	'''The latest version of DialogPalette can be downloaded from [http://dialogpalette.sourceforge.net/ '''SourceForge'''].'''		'''The latest version of DialogPalette can be downloaded from [http://dialogpalette.sourceforge.net/ '''SourceForge'''].'''

Riette: /* Dialogue Palette */

2007-10-15T13:41:01Z

Dialogue Palette

← Older revision		Revision as of 15:41, 15 October 2007
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	The information users will access the designed solution by phoning a number. This number will ideally be toll-free or sponsored. The user will listen to the voice prompts and interact with the system by entering the requested key presses.		The information users will access the designed solution by phoning a number. This number will ideally be toll-free or sponsored. The user will listen to the voice prompts and interact with the system by entering the requested key presses.

	==~~Dialogue Palette~~==		==DialogPalette==

	The primary role of DialogPalette is to act as an authoring tool which allows an information provider to design a telephony application, albeit information dissemination, transactional, voice mailbox etc.		The primary role of DialogPalette is to act as an authoring tool which allows an information provider to design a telephony application, albeit information dissemination, transactional, voice mailbox etc.
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	Unemployed people travel long distances to UIF offices only to discover that their payment is not available. An application on OpenPhone can result in people checking the status of their UIF application and availability of their payment.		Unemployed people travel long distances to UIF offices only to discover that their payment is not available. An application on OpenPhone can result in people checking the status of their UIF application and availability of their payment.



	==Site requirements==		==Site requirements==

Ajay at 14:43, 4 September 2007

2007-09-04T14:43:58Z

← Older revision		Revision as of 16:43, 4 September 2007
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	~~'''The latest version of DialogPalette can be downloaded from [http://dialogpalette.sourceforge.net/ '''SourceForge'''].'''~~

	==Site requirements==		==Site requirements==
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	Telephone based systems require low levels of user interaction and user sophistication. Telephones do not require high levels of learning as they are a common feature in many homes. The system aims to make it easy and inexpensive for organizations and individuals to perform information transactions on the telephone.		Telephone based systems require low levels of user interaction and user sophistication. Telephones do not require high levels of learning as they are a common feature in many homes. The system aims to make it easy and inexpensive for organizations and individuals to perform information transactions on the telephone.

			'''The latest version of DialogPalette can be downloaded from [http://dialogpalette.sourceforge.net/ '''SourceForge'''].'''

Ajay: /* Dialogue Palette */

2007-09-04T14:37:19Z

Dialogue Palette

← Older revision		Revision as of 16:37, 4 September 2007
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	'''The latest version of DialogPalette can be downloaded on [http://dialogpalette.sourceforge.net/ '''SourceForge'''].'''		'''The latest version of DialogPalette can be downloaded from [http://dialogpalette.sourceforge.net/ '''SourceForge'''].'''

	==Site requirements==		==Site requirements==

Ajay: /* Dialogue Palette */

2007-09-04T14:36:32Z

Dialogue Palette

← Older revision		Revision as of 16:36, 4 September 2007
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	'''The latest version of DialogPalette can be downloaded [http://dialogpalette.sourceforge.net/ '''on SourceForge~~.net~~'''].'''		'''The latest version of DialogPalette can be downloaded on [http://dialogpalette.sourceforge.net/ '''SourceForge'''].'''

	==Site requirements==		==Site requirements==

Ajay at 14:36, 4 September 2007

2007-09-04T14:36:01Z

← Older revision		Revision as of 16:36, 4 September 2007
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	'''The latest version of DialogPalette can be downloaded [http://dialogpalette.sourceforge.net/ '''~~here~~'''].'''		'''The latest version of DialogPalette can be downloaded [http://dialogpalette.sourceforge.net/ '''on SourceForge.net'''].'''

	==Site requirements==		==Site requirements==

Ajay at 14:35, 4 September 2007

2007-09-04T14:35:12Z

← Older revision		Revision as of 16:35, 4 September 2007
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	Unemployed people travel long distances to UIF offices only to discover that their payment is not available. An application on OpenPhone can result in people checking the status of their UIF application and availability of their payment.		Unemployed people travel long distances to UIF offices only to discover that their payment is not available. An application on OpenPhone can result in people checking the status of their UIF application and availability of their payment.


			'''The latest version of DialogPalette can be downloaded [http://dialogpalette.sourceforge.net/ '''here'''].'''

	==Site requirements==		==Site requirements==
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	Telephone based systems require low levels of user interaction and user sophistication. Telephones do not require high levels of learning as they are a common feature in many homes. The system aims to make it easy and inexpensive for organizations and individuals to perform information transactions on the telephone.		Telephone based systems require low levels of user interaction and user sophistication. Telephones do not require high levels of learning as they are a common feature in many homes. The system aims to make it easy and inexpensive for organizations and individuals to perform information transactions on the telephone.


	~~'''The latest version of DialogPalette can be downloaded [http://dialogpalette.sourceforge.net/ '''here'''].'''~~

Ajay: /* The telephony approach */

2007-09-04T14:32:39Z

The telephony approach

← Older revision		Revision as of 16:32, 4 September 2007
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	There are huge costs involved in developing PABX systems which support interactive voice response (IVR). In most cases these have to be outsourced to experts in the field and maintenance costs are incurred if changes need to be made. Hence, the need for a low-cost interactive flexible tool that will enable people to develop and maintain IVR systems in a language of choice to service a diverse multi-cultural group of people. . The OpenPhone authoring tool (DialogPalette) allows the user to develop IVR systems in a language of choice in a simplistic way and requiring basic computer skills. DialogPalette utilises an open source TTS engine enabling the user to convert text to speech. The user also has the option of developing an application with voice prompts in the language of his choice. The system gives the user flexibility as updates or changes are made easily.		There are huge costs involved in developing PABX systems which support interactive voice response (IVR). In most cases these have to be outsourced to experts in the field and maintenance costs are incurred if changes need to be made. Hence, the need for a low-cost interactive flexible tool that will enable people to develop and maintain IVR systems in a language of choice to service a diverse multi-cultural group of people. . The OpenPhone authoring tool (DialogPalette) allows the user to develop IVR systems in a language of choice in a simplistic way and requiring basic computer skills. DialogPalette utilises an open source TTS engine enabling the user to convert text to speech. The user also has the option of developing an application with voice prompts in the language of his choice. The system gives the user flexibility as updates or changes are made easily.


	==OpenPhone Components==		==OpenPhone Components==

Ajay at 14:32, 4 September 2007

2007-09-04T14:32:08Z

← Older revision		Revision as of 16:32, 4 September 2007
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	{{Meraka_Openphone nav bar}}		{{Meraka_Openphone nav bar}}


	==Introduction==		==Introduction==

Riette: /* Dialogue Palette */

2007-09-04T13:46:57Z

Dialogue Palette

← Older revision		Revision as of 15:46, 4 September 2007
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	The information users will access the designed service or application by phoning a number. The user will listen to the voice prompts and interact with the system by entering the requested key presses, depending on the application or service that was developed. Mechanisms to make the service or application more accessible to the end user include the usage of a toll free or sponsored line.		The information users will access the designed service or application by phoning a number. The user will listen to the voice prompts and interact with the system by entering the requested key presses, depending on the application or service that was developed. Mechanisms to make the service or application more accessible to the end user include the usage of a toll free or sponsored line.

	[[Image:OpenPhone_Use3.jpg\|thumb\|500px\|~~Peebles sign post~~]]		[[Image:OpenPhone_Use3.jpg\|thumb\|500px\|OpenPhone interaction]]

	The OpenPhone system can be used for either informational or transactional services. The following examples include possible applications or services in a developing context:		The OpenPhone system can be used for either informational or transactional services. The following examples include possible applications or services in a developing context: